eSIM Troubleshooting

I can’t connect to the internet after I activate my data plan.

• Make sure you have selected the newly purchased eSIM as your Cellular Data (Setting -> Cellular -> Cellular Data -> Select eSIM) and it is “On”
• Toggle “On” Data Roaming, on the new eSIM.
  Look for network connectivity bars.
  a. If there are bars, you have connected to a tower.
  b. If there is a “No Signal” showing you have not yet connected to a tower.
• In case you have no signal, restart your device, so you have a fresh network connection.
  If you have a signal, but no data, you can try to manually select the data network.

Tips:

• It can take several minutes to an hour to connect the first time.
• Turn off any VPN settings.
• Turn the eSIM on and off.

I can’t install my eSIM

If you can not install your eSIM:

• Make sure your device is unlocked. eSIM is not available for any locked device and contracted device. Please contact your carrier for more information of unlocking your device.
• Make sure your device supports esim
• Make sure your device has a strong data connection. eSIM profiles are downloaded and must traverse a strong data network.
• Make sure your device is not behind a firewall.
• Make sure your QR code has not previously been been scanned by another device.

What if I erased my eSIM plan by accident? 

DO NOT delete your eSIM when you haven’t used up your data.

1. Try to reinstall from the original QR code.
2. If you accidentally delete your eSIM after your activation, you may have to purchase a new eSIM.

Can I transfer my eSIM to the new device?

Your eSIM won’t be available to transfer if you have already activated. You could still enjoy eSIM if you haven’t activated it before changing the device.