Refund policy

Returns/Refund are accepted for eSIM products that have not been installed, activated, or used in any way.
Eligible refund requests must be submitted within 90 days from the date of purchase.
Activated or used eSIMs are strictly non‑refundable.

Refund/Replacement for Service Anomalies

If, due to a technical issue the eSIM cannot be activated or used normally, the user is entitled to request a refund or a replacement eSIM.
Refund requests must be submitted within 30 days of the purchase date.
Users agree to cooperate with TravelFi to resolve the issue by providing device screenshots, error messages, or other relevant evidence as needed. Should the user fail or refuse to cooperate, TravelFi shall not be liable to issue a refund.

Package Validity

Each plan has a clearly defined validity period; once expired, any unused data, SMS, or call minutes will not be refunded or transferred.

Special Circumstances

Exclusion of Compensation: TravelFi is not liable for any fees arising from secondary devices, backup SIM cards, alternative suppliers, hotel telephones, or any charges that are not directly related to the TravelFi eSIM account.
Fraudulent Purchases: In cases where there is evidence of abuse, violation of these Terms, or any fraudulent behavior, TravelFi reserves the right to refuse any refund.
Unauthorized Purchases: If any unauthorized purchase is suspected, the user must immediately notify TravelFi; during the investigation, TravelFi reserves the right to suspend the affected account.
Accidental Purchases: Once the eSIM has been activated, it is deemed as used, and refunds will not be provided unless otherwise explicitly stated.
Incorrect Charges: If the user has a reasonable dispute regarding any charges, such disputes must be submitted in writing to TravelFi within 10 days of the charge, along with a detailed explanation.